SNOW Project
Bridging Traditional and Modern IT Infrastructure
Services
ITSM, Catalog, Service Portal
Key Features
Operational Dashboards, Machine-to-Machine Communication
Technologies
ServiceNow, Integration
Impact
Staff Training, Enhanced Efficiency, Customer Satisfaction
Delivered a comprehensive IT Service Management (ITSM) transformation, focused on analyzing and improving existing processes. Designed ITIL-compliant workflows tailored to business needs, implemented ServiceNow as the central ITSM platform, and developed management dashboards for operational insights. The project ensured seamless machine-to-machine communication with the MSP, provided staff training, and achieved a smooth transition to improve efficiency, service quality, and customer satisfaction.