SNOW Project

Project Focus

ITSM Transformation

Key Achievement

Designed ITIL-Compliant Workflows

Team Enablement

Staff Training and Smooth Transition

Outcome

Improved Efficiency and Customer Satisfaction

Delivered a comprehensive IT Service Management (ITSM) transformation, focused on analyzing and improving existing processes. Designed ITIL-compliant workflows tailored to business needs, implemented ServiceNow as the central ITSM platform, and developed management dashboards for operational insights. The project ensured seamless machine-to-machine communication with the MSP, provided staff training, and achieved a smooth transition to improve efficiency, service quality, and customer satisfaction.